Refund policy
**Non-European Refunds**
We want you to be completely satisfied with your purchase! If, for any reason, you are not happy with your item, you have the right to exercise your right of withdrawal within 30 days of receiving the goods.
To start a return, you can contact us at:
withbloodandtearsbrand@web.de
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We strive to provide you with the best possible experience. If you have any questions or concerns, feel free to contact our customer service team (via mail @ withbloodandtearsbrand@web.de) we’re happy to assist you!
Thank you for your understanding!
**Refunds within the European Union**
Notwithstanding the above, if the items are being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For a cancellation or to start a return, you can contact us at:
withbloodandtearsbrand@web.de
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at:
withbloodandtearsbrand@web.de
We strive to provide you with the best possible experience. If you have any questions or concerns, feel free to contact our customer service team (via mail @ withbloodandtearsbrand@web.de) we’re happy to assist you!
Thank you for your understanding!